Committed to protecting customers with the following return and warranty policies:

Product is defective (Due to supplier) Product is not defective.
There is no charge for the first 7 days of renewal

Free returns, free shipping.
The first 3 months warranty does not support product returns.
How to return goods:

After receiving the return request, please pack the product in its original condition before receiving the product (including gifts and accessories that come with the main product) and bring it to the nearest VNPOST post office for delivery.
Sorry, we currently do not support home delivery.

I. Reasons for receiving a refund
1. The product meets the return requirements.
– The product sent is incorrect in quantity, information, and design compared to the ordered product.

– The product is damaged due to manufacturer error. (technical errors, design errors, content errors, hidden errors/internal errors, differences from published quality standards or errors during transportation (deformation, scratches, yellowing, cracks...).

2. Changing customer terms of use:
– Products are returned due to changing customer needs. However, products accepted for exchange must comply with business policy at the time of customer request.

II.Requirements for returned products
1. Conditions for returning goods:
– This product is not on the restricted list.

– Products/services are fully equipped (user manual, warranty card...) and free gifts (if any)

– The product is not dirty. no special odor no signs of use or no information (if the product has a storage device)

– The customer also confirms his purchase (order code, order, delivery receipt). bank statement...)

2. Product return time
– Unless otherwise specified in the product/service introduction on the website, customers have 03 days from the date of receiving the product to submit a return request.

3. Product return costs
– For products replaced due to errors or the supplier. Customers will be able to receive a free replacement and free shipping to the location listed on the return form.

– For products returned due to a change in usage by the customer, unless the product reference clearly states the return fee, the customer is free of charge and must pay shipping fees according to the shipping policy instructions, The product will be delivered to the desired address

Third, Refund Terms
1. Refund principles
– Refund method will depend on the customer's payment method at the time of purchase, payment method will be changed according to customer's request whenever possible.

– Refund when customers use promotional code (coupon): In special cases, refunds are accepted. If the customer uses a coupon, the coupon value will not be refunded. Customers have used But only refund the actual amount spent by the customer at the time of purchase.

2. How to refund
Support priority:

– Customers can continue to buy other products at the booth.

– Refund via bank account: 2 – 5 working days

– Refund at the store (not applicable when purchasing outside Hanoi)

No cash refunds for goods between cities: it is important to issue refunds via customer's bank transfer.

In case of product return due to change in customer needs, a refund will be issued to the customer's card/account. or vice versa at the store's discretion.

3. Processing time
– Macinsta will send the refund request result to the customer via email or/and SMS within a maximum of 02 working days from the date of receiving the product.

– If the refund request meets the requirements in Part II, a refund will be processed for the customer from the time of refund within the following time period:

With non-bank payment methods, customers will receive a refund within 5-7 working days.
By payment method via bank: the store will complete the refund process within 2-3 working days.
Return and Refund Policy
RETURN POLICY

RETURN POLICY